In 1981, GUESS sold its very first pair of jeans to Bloomingdale's department store. Since then, GUESS has grown, becoming one of today's most recognized and influential apparel brands in the world.

The continued dedication and commitment of our employees is the driving force of GUESS. Our talented professionals focus on leading the company with their vision of success. Join the team at GUESS Europe and bring your vision to life.

GUESS Europe is seeking eager, passionate individuals to uphold our commitment to the spirit of the GUESS family of brands including GUESS, Marciano, GUESS Factory.

CORE JOB RESPONSIBILITIES

Give support and service to all internal and external customers: interacting with sales force, distributors, sales team and all internal offices to share and grant correct flow of all information about Clients.

CORE ACTIVITIES

Pre sales:

• Samples: Order supervision, shipment follow-up
• Communication: Pricelist

During sales campaign:

• Monitoring daily incoming collection orders;
• Checking of order notes, typologies, delivery terms, invoicing data and destinations;
• Opening new customers checking reliability with Credit DPT and Sales Team;
• Updating existing customers master database;
• Support the sales team in case of issue with the wholesale digital platform

Post sales campaign:

• Checking orders: originals, priorities, delivery address and commissions;
• Monitor missing originals orders;
• Preparation of CSV File and EDI;
• Filing original orders;
• Send order confirmations;
• Managing shipments for assigned portofolio (i.e. prebolle, proforma invoice);
• Managing master instructions in order to satisfy key customer and Department store special requirements (i.e. special handling, labeling; particular documents layout, pick-up or delivery booking instructions) interacting with all company areas involved;
• Dealing with all the procedures in order to solve claims, return and substitution request and credit notes;
• Verify commercial conditions versus order exchange, defected items procedure, mark down contribution;
• Reorders: verify payment terms, commercial condition, release good for shipments and follow the delivery flow;
• POP Materials (i.e. window display, catalogues, special event kits, shopping bags, ect.)
• Provide invoices, packing list, and pick up details to the customers
• Managing delivery booking, following the shipments and the pick up in case of Ex Work freight term

Reports:

• Shipments recap for agencies;
• Credit and blocks status;
• Analysis on particular commercial request with support of CS Managers;

Others:

• Interacting with agents, distributors and Sales team to exchange information about customers and market situation;
• Direct interaction with customers in order to verify delivery status, advance and postpone shipments and to solve any particular issues as quickly as possible;
• Support to final customer claims;
• Managing and support develop of new Business Model: Push Model, Concession, Consignment and International Channel

REQUIRED QUALIFICATIONS

• Experience: at least 1 year experience as Customer Service, possibly in a fashion Company
• Education: at least High School Diploma
• Languages: fluent English (both written and spoken). Any other European language (German, Spanish, French, Russian...) will be considered as a plus
• Proficiency with Microsoft Office suite, including advanced Excel skills to facilitate data analysis and critical problem solving
• Fast learner, analytical mind-set, adapt to changes and work under pressure
• Excellent execution, high respect of deadlines and strong organizational skills, good level of proactivity and effective problem solver
• Team player, ability to work independently and customer oriented
• Experience in working in a busy environment and being able to demonstrate flexibility when plans change
• Strong verbal and written communication skills and ability to tailor message to all levels in the business, including delivering clear and concise presentations
• Ability to prioritize multiple tasks simultaneously, utilize resources effectively and drive for results in a fast paced, growth environment
• Strong knowledge and experience of the problem-solving process and its application in addressing critical business issues
• Established ability to build and maintain effective working relationships to drive collaboration, teamwork and business results.