In 1981, GUESS sold its very first pair of jeans to Bloomingdale's department store. Since then, GUESS has grown, becoming one of today's most recognized and influential apparel brands in the world.

The continued dedication and commitment of our employees is the driving force of GUESS. Our talented professionals focus on leading the company with their vision of success. Join the team at GUESS Europe and bring your vision to life.

GUESS Europe is seeking eager, passionate individuals to uphold our commitment to the spirit of the GUESS family of brands including GUESS, Marciano, GUESS Factory.

PURPOSE OF THE JOB
The E-Commerce Customer Care Assistant has the responsibility to assist the customer for B2C – Website www.guess.eu, Marketplaces and B&M channels.

CORE JOBS RESPONSIBILITIES

• Manage day-by-day www.guess.eu, Marketplace and B&M customers’ requests with correctness and consistency;
• Assist and support E-Commerce Customer Care Senior Supervisor in minimizing backlog;
• Assist and support E-Commerce Fraud Specialist in minimizing fraud.
• Support E-Commerce Customer Care Senior Supervisor in answering to customers’ requests and complaints (all B2C channels);
• Support E-Commerce Marketplace team in managing customers’ requests and complaints;
• Day by day interaction with external customer service provider;
• Deal directly with customers either by e-mail and telephone;
• Provide and support an accurate service to customers in terms of order management, shipments, communication with customers, returns;
• Respond promptly to customer inquiries in order to minimize backlog;
• Handle and resolve customer complaints;
• Deal with warehouse and courier to insure all orders are correctly processed and intervene to troubleshoot, if needed;
• Communicate with internal departments;
• Support E-Commerce Frauds Specialist in checking and approve orders;
• Provide translations in the required languages upon demand.

REQUIRED QUALIFICATIONS

• Required Languages:
  • Excellent Russian (preferable mother tongue);
  • Excellent English;
  • Any other European Language will be a plus.
• Good computer skills (Office suite, Internet browsers - IE/FF/Chrome)
• Able to communicate and co-operate within the department
• Good organizational skills, flexibility and team working
• Flexibility with working hours