In 1981, GUESS sold its very first pair of jeans to Bloomingdale's department store. Since then, GUESS has grown, becoming one of today's most recognized and influential apparel brands in the world.

The continued dedication and commitment of our employees is the driving force of GUESS. Our talented professionals focus on leading the company with their vision of success. Join the team at GUESS Europe and bring your vision to life.

GUESS Europe is seeking eager, passionate individuals to uphold our commitment to the spirit of the GUESS family of brands including GUESS, Marciano, GUESS Factory.

PURPOSE OF THE JOB

The E-Commerce Operations has the responsibility to assist the customer for B2C – Website www.guess.eu, Marketplaces and all GUESS B&M channels (property, licensing and wholesale).

The role’s main objective will be to ensure the delivery of an excellent user experience to e-commerce customers from all points of view. 

CORE JOB RESPONSIBILITIES

• Monitor warehouses and couriers’ performances;
• Monitor warehouses and distribution costs;

MAIN ACTIVITIES

• Day by day interaction with warehouse and couriers;
• Deal with warehouse and couriers to ensure all orders are correctly processed and intervene to troubleshoot, if needed;
• Provide to warehouse an accurate forecast of shipments and returns to be managed on a monthly and daily basis;
• Monitor warehouse’s productivity by preparing, reviewing, and/or analyzing business reports;
• Monitor warehouse’ performances in accordance with the quality standards required;
• Monitor couriers’ performances in accordance with kpi’s set;
• Set up and/or improve reporting to monitor and reach kpi’s;
• Elaborate distribution and service charge costs budget;
• Manage returns and couriers’ problems;
• Identify areas of improvement in processes and flows;
• Support E-Commerce Operations, UX & Customer Care Senior Manager and E-Commerce Omnichannel Project Manager with the Omnichannel project;
• Manage replenishments of consumable goods;
• Support E-commerce Customer Care Team providing daily and monthly business reports concerning shipments, cancellations and returns;
• Support E-commerce Customer Care Team providing an accurate service in terms of order management, shipments and returns;
• Support E-commerce Customer Care Team providing translations in the required languages (the one you know) upon demand.

REQUIRED QUALIFICATIONS

• Bachelor’s degree or equivalent
• At least 3-4 years of relevant work experience in a similar role and field;
• Excellent English. Any other European Language will be a plus.
• Knowledge of warehouse and couriers’ processes will be a plus;
• Good computer skills (Office suite, Internet browsers - IE/FF/Chrome);

• Well organized, self-motivated and able to multitask within a fast-paced environment
• Excellent execution, high respect of deadlines and good level of proactivity
• Sense of ownership and pride in the performance and its impact on company’s success
• High results orientation and bias toward action
• Capability of adapt to changes and work under pressure
• Critical thinker and problem-solving skills
• Attention to detail. Excellent analytical and time management skills
• Capability to work under strict, short deadlines
• Team player, ability to work independently and customer oriented
• Excellent oral and written communication skills with both internal and external speakers
• Able to communicate and co-operate within the department;
• Flexibility with working hours