INFRASTRUCTURE SUPPORT (HELPDESK)

Guess Europe Sagl Stabio Switzerland ICT and Information Systems
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Company Description

Established in 1981, GUESS began as a jeans company and has since successfully grown into a global lifestyle brand. Guess?, Inc. designs, markets, distributes and licenses a lifestyle collection of contemporary apparel, denim, handbags, watches, eyewear, footwear and other related consumer products. For more information about the Company, please visit www.guess.com.

At Guess, we are committed to our people and to the world as a team working to be a sustainable global leader in the fashion industry. Through principled leadership, we embrace diversity and cultivate the strength, pride and passion for what we do. Everyone in guess is aware the fact that everyone contributes to progress and make company grow,

We are a big family united by great human values: belief, hope, destiny, trust and respect.

The role is designed for those people ready to take new challenges, being courageous trying new things and with the will to make an impact in the company and in their career.

If you are inspired to evaluate new amazing professional challenges, this is the opportunity right for you!




Position

PURPOSE OF THE JOB


Reporting directly to the Infrastructure Support Supervisor, the Infrastructure Support will provide all Guess EMEA Region user support and customer service on company supported applications and platforms.

The role will also troubleshoot problems and advise on the appropriate action, performing daily activities and operation commonly performed by Infrastructure Support Team.



CORE JOB RESPONSIBILITIES


  • Respond to requests for technical assistance in person, via phone, electronically
  • Monitor and respond quickly and effectively to requests received through the IT help desk ticketing
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard helpdesk procedures
  • Log all helpdesk interactions
  • Administer helpdesk software
  • Redirect problems to appropriate resource
  • Provide user support, including desktops/laptops, servers, phones, printers and system security
  • Provide on-going system related training for new and current employees
  • Recommend system or software tools that can be used to fulfill user’s needs
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity report
  • Perform daily activities and operation commonly performed by Infrastructure Support Team
  • Stay current with system information, changes and update

Requirements

  • Minimum 2-3 years of experience in the same role
  • Good Knowledge of Clients OS (Windows and MAC)
  • Knowledge Active Directory and Windows Server Services
  • Knowledge of Microsoft SCCM System Suite
  • Good Knowledge of common Application Package (i.e. Office, Acrobat reader, etc…)
  • Good Knowledge of Mobile devices
  • Knowledge of common IT user and user environment best practice
  • Passion and attitude in user support, customer service and problem solving
  • Excellent time management and attention to detail
  • Working on cross-functional and multi-national teams
  • Working in a critical/stressful environment
  • Strong interpersonal and communication skills
  • Fluent in English

Other information

Be part of a progressive and sustainable global company which is performing extremely well and is having an exceptional growth in a competitive and tough market.

We offer Career development, Learning opportunities, Competitive compensations, Reserved discounts, Awesome coworkers!