Established in 1981, GUESS began as a jeans company and has since successfully grown into a global lifestyle brand. Guess?, Inc. designs, markets, distributes and licenses a lifestyle collection of contemporary apparel, denim, handbags, watches, eyewear, footwear and other related consumer products. For more information about the Company, please visit www.guess.com.

At Guess, we are committed to our people and to the world as a team working to be a sustainable global leader in the fashion industry. Through principled leadership, we embrace diversity and cultivate the strength, pride and passion for what we do. Everyone in guess is aware the fact that everyone contributes to progress and make company grow,

We are a big family united by great human values: belief, hope, destiny, trust and respect.

The role is designed for those people ready to take new challenges, being courageous trying new things and with the will to make an impact in the company and in their career.

If you are inspired to evaluate new amazing professional challenges, this is the opportunity right for you!

PURPOSE OF THE JOB

Lead and drive the Retail Training program for EMEA, with a strategic approach. Provide retail employees with exceptional product and operational training by meeting their individual needs and expectations, as well as serving as "Brand Ambassadors" by promoting the philosophy and values of the brand.

CORE JOB RESPONSIBILITIES

Manage Retail employees’ training & development plan in all its aspects:

• Act as a reliable partner for Country and Retail Leadership to identify store's training needs and to develop proper training solutions. Having a retail facing role, carry out Training Store Visits and nurture local relations with all business stakeholders at EMEA level;
• Indipendently manage the planning, design & creation of new training content and materials in new innovative, smart, modern and tailor-made way, aligned with company strategy and goals, making use of all methods, tools and channels available;
• Manage the retail training budget in the development of all training plans, as well as management of external training providers;
• Manage the planning, implementation and facilitation of the company's retail training programs in order to increase brand Product Knowledge and Customer Service, elevate the brand awareness among store staff, improve training efforts and ultimately increase sales, with focus also on store KPIs and performance improvements, team coaching and development, etc.;
• Coordinate Store Manager Trainer program, working with the European store managers and retail leadership to design an in-store training plan and schedule;
• Ensure all new retail hires are fully trained in all areas of store operations and client experience, through proper onboarding programs.
• Monitor training efficacy through surveys and other ROI and efficacy analysis methods;
• Coordinate update and management of MyAcademy App and manage the administation of Product Knowledge and Customer Service Training on the Guess training platform;
• Work in team with the US Training team and all EU product lines, businesses and departments at corporate, as well as local HR, Retail and leadership teams in all EU countries;
• Contribute to cross HR/Training processes, including the performance assessment process, Employer Branding projects, exit interviews, etc.; Teamwork spirit with all HR functions;
• Coordinate the Retail Training team.

• Availability to travel and visit our retail stores
• Bachelor’s degree or equivalent (preferably in HR, Training & Development or Communication, Social Sciences, etc.)
• 5-8 years’ experience in similar roles in retail companies, preferably with previous in store training experience
• International background is a plus
• Proficiency knowledge of English language (both written and spoken). Any additional language is a plus
• Knowledge of MS-Office (in particular PowerPoint and Excel), any additional operational system or graphic or video competence (like InDesign, Photoshop, video editing, animations) is a plus
• Must possess leadership skills and be precise, well organized, self-motivated, focused on meeting deadlines and able to multitask within a fast-paced environment
• Strong multi-tasking skills, ability to adapt to a constantly changing work environment
• Excellent knowledge of digital and social media
• Strong passion in the fashion industry
• Strongly creative and innovative, high out-of-box thinking; proactivity and outgoing attitude
• Open-minded towards a multicultural environment
• Customer oriented, approachable and strong interpersonal skills
• Strong written and verbal communication skills
• A good team player

Be part of a progressive and sustainable global company which is performing extremely well and is having an exceptional growth in a competitive and tough market.

We offer Career development, Learning opportunities, Competitive compensations, Reserved discounts, Awesome coworkers!